How Can We Help?
Find answers to common questions or reach out to our team.
Shipping & Delivery
Delivery times, tracking & shipping info
Orders
Order status, changes & cancellations
Returns & Exchanges
How to return or exchange items
Payment
Payment methods, promo codes & billing
Size Details
Need help finding your perfect fit?
Contact Us
Get in touch with our support team
Frequently Asked Questions
Shipping & Delivery
-
How long does shipping take?
Standard shipping typically takes 3–5 business days within Egypt. You’ll receive a tracking number once your order ships.
-
How can I track my order?
Once your order ships, you’ll receive a confirmation email or WhatsApp message with a tracking link. You can also check your order status in your account.
-
Do you offer free shipping?
Yes! We offer free shipping on orders over EGP 1,000. Check our shipping policy for full details.
-
What areas do you deliver to?
We deliver across all governorates in Egypt. Some remote areas may take an additional 1–2 business days.
Size Details
-
What sock sizes do you offer?
We offer sizes for the whole family:
- Men's socks: fit shoe sizes 41–45
- Women's socks: fit shoe sizes 38–41
- Kids' socks: available in the following age ranges:
- Newborn – 6 months
- 1 – 2 years
- 2 – 4 years
- 4 – 6 years
- 8 – 10 years
- 12 – 14 years
Orders
-
Can I change or cancel my order?
You can request changes or cancellations within 1 hour of placing your order. After that, the order may already be in processing. Contact us as soon as possible and we’ll do our best to help.
-
What if I received the wrong item?
We’re sorry about that! Please contact us within 48 hours of delivery with a photo of the item received, and we’ll arrange a replacement or refund immediately.
-
My order arrived damaged. What do I do?
Please take a photo of the damaged product and packaging, then reach out to us via WhatsApp or email within 48 hours. We’ll arrange a replacement at no cost.
Returns & Exchanges
-
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, unwashed, and in their original packaging. Contact our team to start a return.
-
How do I exchange an item?
To exchange an item, contact us with your order number and the item you’d like instead. We’ll guide you through the process.
-
How long do refunds take?
Once we receive your returned item, refunds are processed within 5–7 business days. You’ll receive a confirmation once the refund is issued.
Payment
-
What payment methods do you accept?
We accept credit/debit cards, cash on delivery (COD), and various digital payment methods. All options are shown at checkout.
-
How do I apply a promo code?
Enter your promo code in the discount field at checkout and click Apply. The discount will be reflected in your order total.
-
Is cash on delivery available?
Yes, cash on delivery (COD) is available for all orders within Egypt. Simply select it as your payment method at checkout.
Still Need Help?
Our team is here to help. Reach out and we'll get back to you as soon as possible.